55bb's Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how 55bb collects, uses, and keeps your information secure.
1. Introduction and Scope
55bb ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect from you through our website 55bb.cam, why we collect it, how we use it, and how we keep it secure.
By using our service you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our service. This Policy applies to all registered members as well as unregistered visitors to our site.
We reserve the right to update this Privacy Policy from time to time. For significant changes, we will notify you at your registered email address and the update date will be recorded on this page. Continued use of the service after any changes means you have accepted the revised Policy.
2. What Information We Collect
2.1 Personally Identifiable Information
During account registration and verification we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — 21+ confirmation)
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
- Address (district and division level)
2.2 Financial Information
To process deposits and withdrawals we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and time
- Transaction reference ID
- Deposit and withdrawal history
We do not store any bank card numbers, CVV codes, or full bank account details. Payment gateways process your financial information directly.
2.3 Gaming Activity Information
Information generated automatically from your activity on our platform:
- Game play history and bet amounts
- Bonus and promotion usage records
- VIP level progress and reward details
- Live chat support conversations
- Account login times, dates, and session duration
2.4 Technical and Device Information
The following information is collected automatically when you visit our site:
- IP address and device type
- Browser name and version
- Operating system
- Referrer URL and page navigation patterns
- Cookie and session data
3. Purpose of Data Use
55bb uses your information only for legitimate and necessary purposes. We never sell your personal information to third parties.
Service Operations
- Account creation and verification
- Transaction processing (deposits and withdrawals)
- Keeping gaming services active
- Bonus and reward distribution
- VIP program management
Security and Quality Control
- Fraud prevention and unauthorized access prevention
- Age verification (21+ confirmation)
- Anti-money laundering
- Responsible gaming monitoring
- Completing the KYC process
Communication and Support
- Providing assistance via live chat
- Sending account-related notifications
- Informing about important policy changes
- Promotional offers and bonus information (subject to your consent)
Service Improvement
- User experience analysis
- Identifying technical errors on the platform
- Planning new features and games
- Improving service speed and reliability
4. Cookies and Tracking Technologies
What are cookies and why are they used?
Cookies are small data files stored on your device. 55bb uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active, security verification, and storing form data.
- Functional cookies: Remembering language preferences, game settings, and user customizations.
- Analytics cookies: Collecting anonymous statistics to review and improve service usage.
Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may limit certain platform functions and cause login issues.
5. Data Sharing and Third Parties
Core Commitment
55bb never sells, rents, or transfers your personal information to third parties for commercial purposes.
Limited Disclosure Circumstances
We may disclose partial information in the following specific circumstances:
- Service providers: Payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud prevention services — only the information necessary to operate those services.
- Legal obligations: In response to court orders, government investigations, or lawful requests from law enforcement agencies.
- Emergency safety: In critical situations to protect the life and property of you or others.
- Business transfer: In the event of a merger or acquisition, after notifying you in advance.
Information Shared with Game Providers
Games from Pragmatic Play, Spribe, JILI, PG Soft, and other game providers are operated on our platform. While you play, your session data (bet amounts, game results) is automatically exchanged with the provider — this is part of the normal operation of the service. Personally identifiable information is not shared directly.
6. Data Protection and Security Measures
Technical Safeguards
55bb uses industry-standard security technologies to keep your information safe:
- SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
- Database Encryption: Advanced encryption technology is used to store sensitive information.
- Two-Factor Authentication: A two-step verification system for additional account security.
- Firewall and Anti-Fraud System: Suspicious activity is automatically detected and blocked.
- Regular Security Audits: Periodic testing by third-party security experts.
Administrative Safeguards
Alongside technical protections, we maintain strict controls at the administrative level as well:
- Staff access to personal information is limited and granted on a need-to-know basis.
- All staff are trained in privacy and data protection.
- Data access logs are maintained and reviewed regularly.
- A rapid response plan is in place for data breach incidents.
Complete security can never be guaranteed on the internet, but we are committed to protecting your information by following the highest industry standards.
7. Data Retention Period
We retain your information only for as long as needed to fulfill the purpose for which it was collected or as required by legal obligations.
- Active account data: For the entire duration the account remains active.
- Transaction records: Financial transaction records are retained for a minimum of five years.
- After account closure: Upon account closure, certain information is retained as required by law.
- Gaming logs: Retained for a specified period for fraud prevention and dispute resolution.
- Communication history: Support conversations are retained for a defined period to improve service quality.
Once the specified retention period has passed, we securely delete or anonymize your personal information.
8. Your Rights
As a 55bb user, you have certain important rights regarding your personal information.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it. We will provide the information within a reasonable time after your request.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Please contact us through the support team.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. This right applies subject to legal obligations and the need to retain financial records.
Right to Restrict Processing
You may choose to restrict certain types of data processing, such as opting out of promotional communications. This service is available free of charge.
How to Exercise Your Rights
To exercise any of the above rights, contact us via 24/7 live chat or email. We will respond to your request within 30 business days.
9. Protection of Minors
55bb strictly follows a 21+ age policy. Our services are for those aged 21 and above only. We do not intentionally collect any information from minors.
Completing the age verification process at the time of registration is mandatory. If we find that any person has created an account using false information and is under 21 years of age, we will immediately close that account and delete all collected information.
If you know that a minor is using our platform, please inform our support team immediately.
10. International Data Transfer
55bb uses international server infrastructure to provide services. This means your information may be stored on servers outside Bangladesh. Wherever your information is stored, we ensure the same standard of protection as described in this privacy policy.
All our data processing partners have agreements to comply with international data protection standards. Data transfers are completed only through encrypted channels.
11. Policy Changes
We may update this privacy policy in line with changes to our services and legal requirements. If any significant changes are made:
- We will send a notification to your registered email.
- The "Last Updated" date at the top of this page will be updated.
- A notification will be displayed on the platform for significant changes.
Continuing to use the service after a change will be considered as your acceptance of the revised policy. If you do not agree with the changes, you may close your account and request deletion of your information.
12. Contact Us
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:
Related Policies
For more details, please read our Terms & Conditions, Responsible Gaming Policy and About Us pages. Our Support team is always ready to assist you with anything you need.